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We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

Please contact our customer support: support@trubat.com or WhatsApp: +1 234 575 2119. The customer service staff will quickly check your order status for you.
Our engineers will solve the problem for you as soon as possible. If it is determined that the product is the cause, we will re-deliver a new product. customer support: support@trubat.com or WhatsApp: +1 234 575 2119.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: For credit card refunds, please allow between 7-14 business days for the transaction to process. For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
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